Qatar Airways has been named Best Customer Experience at the Customer Show Awards 2016 hosted by Terrapinn, at a ceremony that was held in Dubai on Tuesday 15th November 2016. Terrapinn operates from a network of offices in London, New York, Singapore, Sydney, Dubai and Johannesburg. Their conferences are industry gatherings that focus on strategy, innovation and technology.
The Customer Show Awards, part of the annual Middle East’s Customer Festival, are dedicated to organisations that are truly passionate about providing the very best customer experience. The event celebrates all aspects of the customer journey from customer engagement initiatives to harnessing digital technologies. Qatar Airways was voted by customers as the leading organisation in its approach to customer service delivery.
Qatar Airways Senior Vice President of Customer Experience, Mr. Rossen Dimitrov, said: “It is an honour to be named Best Customer Experience at the Customer Awards 2016 in Dubai, voted by our valued customers. Qatar Airways is committed to being the leading airline in the region, and the first choice for passengers when they choose to fly; to have been acknowledged for ‘Best Customer Experience’ is testament to our tireless efforts to revolutionise the way we take care of our travellers.”
The event celebrates all aspects of the customer journey from customer engagement initiatives to harnessing digital technologies.
This latest award joins a string of other accolades the airline has won recently, having been named Airline of the Year by the CAPA Centre for Aviation, Best Full Service Airline in Western Asia at the FTE Asia Expo, Middle East Airline of the Year at the Aviation Business Awards and Best Business Class and Best Middle Eastern Airline at the Business Travellers Award; to name but a few.
Qatar Airways is one of the fastest growing airlines in aviation history, operating one of the youngest fleets with an average age of five years. With a rapidly growing network of more than 150 destinations across six continents, Qatar Airways connects passengers globally through its state-of-the-art hub at Hamad International Airport (HIA) in Doha.